15 Feb 2016 To compare how rate of returns differs across industries, note that 48% of online fashion return rates are in the 25%-50% range, whereas only 4% Did you know at least 30% of all products ordered online are returned as compared to 8.89% in brick-and-mortar stores. 92% of consumers surveyed said that they will buy again if product return process is easy whereas 79% of consumers want free return shipping. Metapack’s Guide to Returns found that 50% of shoppers had abandoned a purchase due to a lack of choice of returns channels. According to the same survey, 56% of consumers had been deterred from shopping due to an ecommerce site’s returns policies. Second, leverage your data to coordinate return rates with net sales and thereby create a return profile for your most and least profitable customers. For example, in the below scatter plot, the most profitable customers have a ~32% return rate. They buy a lot, but they also return a lot. Average Return Rates for E-Commerce Businesses You would expect a website owner to get a higher rate of return than a brick-and-mortar retailer. After all, the customer has not actually seen, touched or smelled the product. What’s an average ecommerce return rate? While brick-and-mortar return rates average between 8 and 10%, ecommerce return rates come in at more than double that at 20%. Products that require a certain fit, like apparel and footwear, will have an understandably higher return rate than a one-size-fits-all product. According to Whiteboardmag, Some retailers experience as much as 50% return rates. US online retailers report a return rate of between 20% and 40%.
15 Feb 2016 To compare how rate of returns differs across industries, note that 48% of online fashion return rates are in the 25%-50% range, whereas only 4%
29 May 2019 Tier-II ecommerce faces existential crisis: Expiry date near, small etailers clutch at straws Estimates by logistics companies and industry sources say returns from averaging 13,000 -16,000 orders a day with an average value of Rs 700. Coronavirus India LIVE updates · Silver rate today · Coronavirus 24 May 2018 Lost sales on Amazon alone have an annual valuation of about $500M. For Known as e-commerce's “silent killer,” returns can cause businesses to lose Amazon recommends that you keep your return rate below 10%. 30 Nov 2015 According to a recent study by Shorr Packaging, e-commerce returns are At brick-and-mortar stores, for instance, return rates tend to average 8 Jan 2019 eCommerce returns are reaching their annual peak following the Black But it will increase your eCommerce conversion rate and ensure
So clearly the trend is upward for higher ecommerce return rates, and downward for lower return rates. According to a recent study from Shorr Packaging , online sales typically represent 6.7% of total retail sales, but ecommerce returns rates were projected to top 30% during the 2015 holiday season.
In fact, research shows that the average online shopper returns one item per month**. So, with But it's not just clothes that have high rates of returns. As Katy Phillips, e-Commerce Editor at idealo UK, says: “Retailers are certainly keen on